Refund and Return Policy

Effective Date: July 29, 2026

At Kisan Sahulat, we strive to provide high-quality fertilizers, seeds, pesticides, agricultural products, and farming equipment to our customers. We carefully inspect and pack orders to ensure they reach you in good condition. However, if you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Eligibility for Returns

You may request a return or replacement if:

  • You received a damaged or defective product.
  • You received a product different from what you ordered.
  • Your order is incomplete or contains missing items.
  • The product received is significantly different from its description or specifications on our website.

Return requests must be submitted within 7 days of receiving your order.

2. Products That Cannot Be Returned

For safety, quality, and regulatory reasons, certain products may not be eligible for return or refund, including:

  • Opened or used pesticides, fertilizers, or agricultural chemicals.
  • Seeds or planting materials that have been opened, used, or planted.
  • Products damaged due to improper storage, handling, or use by the customer.
  • Products without their original packaging, labels, or accessories.
  • Products returned after the applicable return period.
  • Products purchased on sale or clearance, unless they are defective, damaged, or incorrectly delivered.

3. Return Conditions

To be eligible for a return:

  • The return request must be made within 7 days of delivery.
  • The product should be unused and in its original condition and packaging, where applicable.
  • You may be required to provide photographs or videos showing the damaged, defective, or incorrect product.
  • Kisan Sahulat may inspect the product before approving a return or replacement.

4. How to Request a Return

To request a return, replacement, or refund, please contact us at:

Email: kisansahulatonline@gmail.com

Please include the following information in your email:

  • Your full name
  • Order number
  • Contact number
  • Product name
  • Reason for the return
  • Clear photographs or videos of the product, if applicable

Our support team will review your request and guide you through the next steps.

5. Refund Policy

If your refund request is approved, the refund will be processed after the returned product has been received and inspected, where applicable.

Refunds may be issued for:

  • Products that are confirmed to be defective or damaged upon delivery.
  • Incorrect products sent by Kisan Sahulat.
  • Products that are unavailable after an order has been successfully placed and paid for.
  • Other cases approved by Kisan Sahulat after review.

The refund amount will generally cover the eligible product price. Original delivery charges may only be refunded when the issue was caused by an error on our part, such as sending the wrong or damaged product.

6. Refund Processing Time

Once a refund is approved, the processing time may vary depending on the payment method used and the relevant financial institution or payment service provider.

Kisan Sahulat is not responsible for delays caused by banks, payment gateways, or other third-party financial institutions.

7. Exchanges and Replacements

Where applicable, Kisan Sahulat may offer a replacement instead of a refund for damaged, defective, or incorrectly delivered products.

Replacement availability depends on product stock. If the same product is unavailable, we may offer an alternative solution or refund, subject to approval.

8. Return Shipping

If the return is required because Kisan Sahulat sent an incorrect, damaged, or defective product, we may arrange or cover the applicable return shipping costs.

If a return is requested for reasons unrelated to an error or defect, the customer may be responsible for applicable return shipping costs.

9. Damaged Packages

Please inspect your package when it is delivered. If the package appears visibly damaged, please notify the delivery person or courier service immediately, if possible, and contact Kisan Sahulat as soon as possible.

We recommend taking photographs or videos of the package and product as evidence to help us investigate your claim.

10. Order Cancellation

You may request cancellation of an order before it has been dispatched. Once an order has been shipped, cancellation may no longer be possible and the standard return policy may apply.

For cancellation requests, please contact us as soon as possible at kisansahulatonline@gmail.com.

11. Refund Rejection

Kisan Sahulat reserves the right to reject a return or refund request if:

  • The product has been used or altered.
  • The product was damaged due to improper use or storage.
  • The return request is submitted after the applicable return period.
  • The product is not returned in the required condition.
  • The customer is unable to provide sufficient information or evidence for the claim.

All return and refund requests are reviewed on a case-by-case basis.

12. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with an order, please contact us:

Kisan Sahulat
Email: kisansahulatonline@gmail.com

We are committed to resolving genuine customer concerns fairly and providing a reliable shopping experience for all our customers.

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